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BigCommerce Support Services

As a BigCommerce partner, Trinity offers you advanced features, resources, and integrations to deliver next-level results.

What BigCommerce Offers

The cloud hosted solution promises world-class uptime, exceptional security, and access to 24/7 technical support.  

Built for versatility, BigCommerce allows for completely customizable themes from Homepage through checkout using the Stencil CLI tool.

Customize your experience even further by integrating any of the 100+ apps available. 

Using the best-in-class cloud platforms, stores respond quickly, keeping your customers engaged. 

 

BigCommerce is the ideal market solution for B2B companies. 

Offering the following features:

  • Bulk Pricing
  • Customer segments for personalized pricing & promotions

Who should use BigCommerce?

Navigating the benefits of each platform can feel intimidating. Here are just a few things that set BigCommerce apart from the others.

Larger Product Inventory

For those that require a larger product inventory, BigCommerce allows for a larger catalog with expansive variants.

Account Level Variations

BigCommerce offers the ability to provide unique product catalogs and pricing to various account levels.

Ready for B2B

BigCommerce offers out of the box B2B functionality that allows businesses to expand.

Theme Design & Build

Whether you’re starting from scratch or simply enhancing your existing BigCommerce theme, we’ll help make your vision a reality. Working alongside our team of BigCommerce designers and developers, you can expect to find a collaborative process that leads to a final product aligned with your specific business goals.

Builds of all sizes
Learn More

Store Migration

Maybe you already have a site design that’s working for you, but your current platform is holding you back. Moving to a new platform can seem intimidating, but we’re here to guide you through the process, taking on all the heavy lifting. Our team will coordinate the migration of your current store design and, existing customer and product data over to the BigCommerce platform.

Starting at $22,500 for up to 10,000 standard products.

Support

Every ship needs a crew. Your website is no different.

Get the design and development support you need.

We offer ongoing support packages to help keep your website afloat.

A package for those who need a helping hand every now & again.
20 – 30

Monthly Hours

A package for those who have an unending to-do list.
40 - 70
Monthly Hours
A package for those who need top to bottom assistance.
80+
Monthly Hours

Plans starting at $3,000 / month.

Not in your target budget? As a small business, we’re happy to work with you in a customizable package to meet your specific BigCommerce support needs.

Case Study:
Di Bruno Bros.

Multiship integration and framework update leads to a 44% revenue increase.

Talk with Us!

To help us better understand your needs, we’d love to start with a complimentary performance assessment of your website. Fill out the form below and we’ll reach out to you.

Book a FREE 30 min. Strategy Session

Meet with one of our experts to discuss how to build a personalized plan for your site.

OR

Complimentary Site Performance Assessment

Get a totally free, complimentary assessment of your BigCommerce site performance.

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Basic

Trinity helps you pick out a platform theme, update it to best match your branding and products, make enhancements within the theme itself, and push changes live.​

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$10k

Enhanced

Start with our Basic package, but layer in custom changes to enhance the theme you're operating in. Trinity will implementation all changes - You don't even have to lift a finger.​

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$25k

Ultimate

Dream it, and Trinity does it. A team of engineers and designers create a totally customizable site based on industry best practice and experience. No dreams?

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$40k

Sample Support Month

What can you do with a 20, 40, or 80+ monthly support bank?  Just about anything!  To give you an idea of what can be accomplished within these packages, we’ve put together a sample of how hours might be spent in a typical month.

New Page Design

12 Hours

20 Hour Month

1 design

40 Hour Month

1 design

80 Hour Month

2 designs

New Page Development

12 Hours

20 Hour Month

development would be completed the following month when hours reset

40 Hour Month

1 page developed

80 Hour Month

2 pages developed

App Integrations

4 Hours

20 Hour Month

1 integration

40 Hour Month

2 integrations

80 Hour Month

4 integrations

App Data Tracking

2 Hours

20 Hour Month

1 tracking effort

40 Hour Month

2 tracking efforts

80 Hour Month

4 tracking efforts

Maintenance

2 Hours

20 Hour Month

1 update

40 Hour Month

2 updates

80 Hour Month

4 updates

Content Update

2 Hours

20 Hour Month

1 content update

40 Hour Month

2 content updates

80 Hour Month

4 content updates