Shopify Support Services​

As a Shopify Partner, our team is ready to maximize your site potential when and where it matters.​

What Shopify Offers

No need to worry about customer security with level-1 PCI compliance and automatic updates. By working around the clock, Shopify promises a uptime rate of 99.98%.​

Full access to HTML and CSS allows for quick and easy customization of your site. 

Shopify boasts an impressive collection of over 3,200 apps available in the App Store to help you customize your site to suit your specific business needs.

Managing inventory is a breeze. Quickly organize your products how it makes sense to you. (category, type, sale, and more!)

Who should use Shopify?

Navigating the benefits of each platform can feel intimidating. Here are just a few things that set Shopify apart from the others.

Refined Product Catalog

For those that have a well defined catalog, but still have enough room to grow.

Simple to Use

Built for the everyday user, Shopify allows marketers and shop owners to break free from dependency on developers.

CDN Support

Allow customers to load your site quickly, no matter where they are.

Theme Design & Build

Whether you’re starting from scratch or simply enhancing your existing Shopify theme, we’ll help make your vision a reality.

Working alongside our team of Shopify designers and developers, you can expect to find a collaborative process that leads to a final product aligned with your specific business goals.

Not only will your site look great, but you can rest easy knowing our team brings years of research, testing, and development in what makes an optimal user experience.

Our team of engineers follow the latest technology standards, employing a smooth responsive experience, with fast page loads and comprehensive tracking.

Builds of all sizes
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Store Migration

Maybe you already have a site design that’s working for you, but your current platform is holding you back. Moving to a new platform can seem intimidating, but we’re here to guide you through the process, taking on all the heavy lifting.  Our team will coordinate the migration of your current store design and transfer existing customer and product data over to the Shopify platform.

Starting at $22,500 for up to 10,000 standard products.

Support

Every ship needs a crew. Your website is no different.

Get the design and development support you need.

We offer ongoing support packages to help keep your website afloat.

A package for those who need a helping hand every now & again.
20 – 30

Monthly Hours

A package for those who have an unending to-do list.
40 - 70
Monthly Hours
A package for those who need top to bottom assistance.
80+
Monthly Hours

Plans starting at $3,000 / month.

Not in your target budget? As a small business, we’re happy to work with you in a customizable package to meet your specific Shopify support needs.

Talk with Us!

To help us better understand your needs, we’d love to start with a complimentary performance assessment of your website. Fill out the form below and we’ll reach out to you.

Book a FREE 30 min. Strategy Session

Meet with one of our experts to discuss how to build a personalized plan for your site​

OR

Complimentary Site Performance Assessment

Meet with one of our experts to discuss how to build a personalized plan for your site​

a 3-5 business day turnaround
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Basic

Trinity helps you pick out a platform theme, update it to best match your branding and products, make enhancements within the theme itself, and push changes live.​

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$10k

Enhanced

Start with our Basic package, but layer in custom changes to enhance the theme you're operating in. Trinity will implementation all changes - You don't even have to lift a finger.​

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$25k

Ultimate

Dream it, and Trinity does it. A team of engineers and designers create a totally customizable site based on industry best practice and experience. No dreams?

Branding Integration
Custom Design
Standard SEO Best Practices
SEO Audit
SEO Implementation
Personalized Training & Documentation
Implementation Support
15 days to fix any bugs

Data Integration

Import Product Data
Verify Product Data Integrity
Migrate Customer Data
Customized Data Integration
Starting At
$40k

Sample Support Month

What can you do with a 20, 40, or 80+ monthly support bank?  Just about anything!  To give you an idea of what can be accomplished within these packages, we’ve put together a sample of how hours might be spent in a typical month.

New Page Design

12 Hours

20 Hour Month

1 design

40 Hour Month

1 design

80 Hour Month

2 designs

New Page Development

12 Hours

20 Hour Month

development would be completed the following month when hours reset

40 Hour Month

1 page developed

80 Hour Month

2 pages developed

App Integrations

4 Hours

20 Hour Month

1 integration

40 Hour Month

2 integrations

80 Hour Month

4 integrations

App Data Tracking

2 Hours

20 Hour Month

1 tracking effort

40 Hour Month

2 tracking efforts

80 Hour Month

4 tracking efforts

Maintenance

2 Hours

20 Hour Month

1 update

40 Hour Month

2 updates

80 Hour Month

4 updates

Content Update

2 Hours

20 Hour Month

1 content update

40 Hour Month

2 content updates

80 Hour Month

4 content updates