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Frequently Asked Questions
Here are some of the most common questions we receive. Feel free to check for your question here.
Magento, Magneto Enterprise, Magento 2.0, WooCommerce, PrestaShop, Shopify, Shopify Plus and BigCommerce. We’re adding new integrations every month, and are happy to talk about a custom integration. Reach out to our sales team to get started.
Google Adwords, Bing Ads, Facebook Ads, Instagram Ads and AdRoll.
As many years worth of data that you have. There are no limitations.
Green indicates that metric is trending in a positive direction. Red indicates that metric is trending in a negative direction. Additionally, Green can represent the best performing Channel, while Red indicates the worst performance channel.
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Cost of Goods Sold are the expenses directly associated with obtaining a product. When an ecommerce store purchases inventory from a third party, Cost of Goods Sold is equal to the expense associated with obtaining that inventory. If your store manufactures goods, COGS refers to the expenses directly associated with producing and selling products, for instance the cost of raw materials and packaging. This data is pulled from your ecommerce platform if you are on Magento, or from the COGS page in the application.
Active: Customers who actively purchase on your site and are well within the Lapse Point. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again. You can find more information about your store’s Lapse Point on the Customers > Future Value page.
At Risk: Customers who are within 20% of the Lapse Point and are at risk of never buying from your store again. For example, if your lapse point is 100 days, everyone at 80+ days since their last purchase would be At Risk. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again. You can find more information about your store’s Lapse Point on the Customers > Future Value page.
Lost: Customers who have surpassed the Lapse Point since they last bought from your store. For example, if your Lapse Point is 100 days, everyone who hasn’t purchased in 100+ days would be considered Lost. Lapse Point is the point (in number of days) at which a customer is likely never to purchase again. You can find more information about your store’s Lapse Point on the Customers > Future Value page.
Go to Store Settings > Integrations and make sure you have authenticated all of your sources and triggered a data sync. If the problem persists go to our Support page.
Turn Daily Snapshot on or off by logging into Trinity.One, clicking on your name icon, going to My Account, Preferences and Email Notifications.
Remember you can still build out custom reports to be emailed to you directly in the Reports section of Trinity.One.
The following order statuses are EXCLUDED from Trinity.One’s reporting