Case Study: A/B Email Header Test

Trinity A/B tested a call-to-action header for a partner within Salesforce Marketing Cloud.

 
salesforce email

A/B Email Header Test

Leading industry in window & door replacement

Industry: Service

Location: Minnesota

Size: 12,000 employees

Overview
Trinity increased revenue for a client through A/B testing a phone number addition in an email header.

 

(*Company name has been omitted to honor our partner’s privacy.)

About

Phone Number Inclusion
Trinity built out an A/B test within our partner’s automated email marketing journey with the goal of increasing call volume for a free consultation. The test included a unique phone number in the header to not only track clicks on the phone number, but also track all direct calls. 

Following completion of the test, Trinity tracked results in Google Data Studio and calculated the revenue gains based on the phone call goal value. 

 

CONTROL

service control
Control Version of Email

VARIATION

service var
Variation Version of Email

Results

Capabilities

Adding a phone number call-to-action header resulted in helping web visitors get to where they wanted to go faster: through calling for support  versus filling out a form and waiting to be contacted by our partner. The test resulted in an additional 169 calls directly from the email over an average 30 day period.

0 %
increase in revenue

Trinity Email Platform Support​

Salesforce Marketing Cloud is a platform for delivering relevant, personalized journeys across channels and devices — enabling marketers to deliver the right message at the right time throughout all phases of the relationship. Marketing Cloud includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.

Google Data Studio turns data into fully customizable informative reports and dashboards that are easy to read and share. 

data studio

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